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How does LifeCall work?


Standard Features

Standard with every in-home LifeCall medical alert system

Base Monitoring Unit

The heart of every traditional LifeCall system – whether landline-based or cellular – is the base monitoring unit. Designed for tabletop use, it is ideal for bedside placement. It plugs into your phone line just like an answering machine and connects wirelessly to the Medical Alert button. An ultra-sensitive microphone and voice amplification can pick up your voice and let you hear conversations with the Response Center in virtually any part of your home.

The base monitoring unit is easy to set up, conducts regular, automatic self-testing to confirm proper operation, and will alert LifeCall in the event of system trouble or if maintenance is required. The Station also features a HELP button for manual activation in the same manner as the Medical Alert buttons, as well as a CANCEL button that terminates alarms.

Medical Alert Button

Each LifeCall system features a discreet, Medical Alert button that can be worn either around the neck as an adjustable medical alert necklace or pendant or on the wrist as a medical alert bracelet – whichever you prefer. The Medical Alert button is water resistant (designed to wear in the bath or shower where falls most often occur) and with a battery life of 2-3 years will provide help whenever you need it. Unlike a cell phone, you wear your Medical Alert button 24/7 so that if worn properly help is always within reach. Designed for wear, the alert button is comfortable and unobtrusive.

Whenever the alert button is pressed within range of the base monitoring unit, the Station calls our emergency Response Center.

Emergency Response Center

All LifeCall subscribers have 24/7 access to our US-based emergency Response Center. In an emergency situation, the base monitoring unit contacts our dedicated emergency Response Center. Two-way voice communication is promptly established allowing you and a Response Center operator to talk directly with each other via the base monitoring unit.

Whether the distress signal is sent by pressing the Medical Alert button or by being triggered by a fall, when the high-speed two-way connection is complete, you’ll hear the reassuring voice of a trained and certified Emergency Care Specialist. We immediately check on your status and, in the event of an emergency, access your profile then contact the people you’ve identified – and emergency personnel, when appropriate – to get you the help you desire.

We offer SIX LifeCall Medical Alert Systems to meet the varying needs of our clients. Each traditional landline-based system includes a base monitoring unit with a personal medical alert button. Every LifeCall system includes 24/7 access to our U.S.-based emergency Response Center.

Back-up battery keeps the base monitoring unit operating in the event of a power outage
Compatible with most telephone formats (including landline, cable, VoIP)
System reliability underscored by automatically sending a weekly silent test signal to verify console operation and phone line connection
No phone line needed – cellular options available!
Call for help anywhere in/around your home up to 1,000 feet from the base monitoring unit6
Optional remote two-way voice console for extended coverage in large or multi-story homes
Line of sight, etc. Range on cellular and FallAlertTM units is 600 feet

Not sure which system is right for you? Take our system recommendation quiz!